It's strictly forbidden to harass any players.
It's forbidden to harm players or staff reputation by spreading real or fake statements regarding them.
Kill steal to your faction members is forbidden, only one raid is allowed. (Our Raid has 150 slots)
The kill steal is the action of killing a monster in order to get the experience or drop while he's under another player's aggro and already being attacked by this one.
The aggro is obtained when a monster is being attacked and is attacking the player back, focusing on him.
The rule doesn't allow the occupation of a spot, room, or any area. Ignore players claiming to have the spot.
To report this kind of offense, a video evidence is needed. Reports made with screenshots will not be considered.
Kill steal will result in an account suspension. The penalty will depend on the situation and may go up to a permanent ban.
*This rule only applies to bosses that give battlepass points.
Raid must be open during bosses and events and you have to call "join" in Trade Chat. You can close the raid when the hp of the boss is lower than 50%.
*This rule only applies to bosses that give battlepass points.
It is strictly prohibited the practice of Stat Padding.
Stat padding is the fact of getting kills and quickly increasing a player's rank by killing a character from the opposite faction that was specially made for this purpose.
It's also forbidden, after agreement with the opposite faction, to create a character only to help them get kills faster.
In order to report stat-padding, please send a ticket with the player's name, the feeding character's name, and if possible, videos or screenshots clearly showing the names of the characters.
This infraction will be punished for the first time with 3 days of ban and the removal of 50% of the total kills,
the second time with 7 days of ban and the reset of the kills, and the third time will be punished with the permaban of the account.
Player vs player (PvP) mode is granted in every pvp map in order to make kills and increase your pvp rank. You can access them through portals and meet the opposite faction in all of them.
It's forbidden to use multi-accounts in all PvP Maps.
Kill behind guards is allowed. (We have safe zones that protect those areas)
For a report based on a PvP infraction, strong evidence is needed by providing videos or screenshots.
Penalty occurred: Temporary or permanent ban depending on the situation.
The use of any software, application, or external program in order to obtain in-game benefits or bots is strictly forbidden and may result in a heavy penalty depending on the gravity of the situation.
It's strictly prohibited to abuse any bug or illegal game mechanic like SkillCut, JumpCut, F12 for climbing. To report this kind of infraction, video evidence is needed. Reports made with screenshots will not be considered.
The penalty will depend on the situation and may go up to a permanent ban.
In order to let everyone understand, English must be used in trade and raid chat. A one-time call to search for players speaking the same language as you will not be sanctioned.
It's prohibited to abuse or use inappropriate language in chat. This may disturb the game's community and may also be considered spam.
Trade chat should only be used for sales, purchases, and advertisements. It can also be used to ask questions about the game and search for players for your group/raid. GameSages (GS) and GameMasters (GM) may also use it for official announcements.
Repeatedly using trade chat for other purposes is forbidden.
GMs and GSs are allowed to use caps to be more visible. Excessive and inappropriate use of caps by players can be sanctioned.
Having more than one account is allowed, but due to IP restrictions, you may not use more than one at once. Using the same account from different IP addresses is allowed. If more than one player shares an IP, they must send a ticket for an exception.
Abuse of this rule will result in a permanent ban.
Sharing your account is not advisable, as it could result in fraud. If an account is reported stolen with sharing suspicions, no actions will be taken by the staff.
No actions will be taken by the support team for player transactions. Be careful, as you are responsible for any transactions you do.
Trading any account or game item for real money is forbidden. This action will be punished with a permaban.
You can join MM events, boss hunts, and boss PvE even if you are in different factions. You are allowed to farm and do PvP, provided you prove you are not the same person.
It will be at our discretion to determine who is using a double account and who is playing from an Internet Cafe.
After purchasing points on Paypal and receiving them, you cannot request a refund. Any attempt to reclaim funds will result in account suspension until the case is resolved in our favor.
Do not hesitate to take screenshots or videos clearly showing players breaking the rules.
GMs reserve the right to act in cases not specified by the Terms of Service if they believe the actions taken could harm the game or community.
